Monday, June 06, 2005

The Ghost Writer

I'm a professional writer. No, seriously. I know it's hard to tell based on the frequency of my postings. But it's true. I work in tech support. On a help desk to be specific. So I pretty much spend my day writing. We have to, or rather, we are supposed to document the problems our users call about and what we did to resolve them. So if we can't resolve them we can at least give the 2nd level techs a heads up. Which I do. Very well I might add. But this is what I do all day. I sit in front of the computer answering the phone and type. So technically I'm a writer. A professional. After 3 previous jobs very similar to my current one I fell like I can honesty say that I write for a living. I mean I have to be clear concise and detailed in order for people to understand what is going on in a request I create. Not only that but it keeps the 2nd level techs off my back too. They don't come calling or stopping by my desk to question what happened, or what was going on in a particular request. I send it to them and they can pretty much handle it. Hell, I've actually toned down my writing style. Three jobs ago, when I worked for that company in South San Fran, my notes were legend. I was so good at it I could damn near transcribe the conversation, troubleshoot the problem, and fix it. Depending on how serious the problem was or how chatty the caller I could usually end up with a mini-novella. The only time 2nd level had problems was when they didn't pay attention to what I wrote. It didn't take long for them to realize that everything they had questions about was right there. So yeah I write professionally. Though my job isn't nearly as cool as working for a magazine, or a TV show or some other type of entertainment company (though I did work for a record label once, but that's another story) I can honestly say that I write for a living. So bare with me when I get lazy with the posts. Five days a week this is what I do all day. Now, if I can some how figure out a way to make it fun...

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